Telco Inaction Leads to Rise in Consumer Complaints
More Australians are experiencing issues with unreliable mobile services and increasing telco bills, resulting in a rise in complaints.
New data from the Telecommunications Industry Ombud (TIO) shows a 1.6% increase in complaints, totaling 57,592, during the last financial year.
- 89% of complaints came from residential consumers
- 11% came from small businesses
“We’re seeing more people struggle with mobile services. People are telling us they can’t use their mobile services, and they’re also telling us they’re struggling to pay to keep them connected,”
said Ombud Cynthia Gebert, highlighting the need for improvement to prevent recurring issues.
Author's summary: Telco complaints rise due to unreliable services and bills.