AI is changing the CIO role: Manager, coach, referee and … therapist?

AI's Impact on the CIO Role

AI is changing the CIO role, requiring them to be a manager, coach, referee, and even therapist. As AI reveals existing flaws in companies, CIOs must help the enterprise heal.

Artificial intelligence has become a reality in manufacturing, with applications in predictive maintenance, demand forecasting, and real-time supply chain visibility. However, AI adoption also amplifies existing inefficiencies, rather than smoothing them over.

AI isn’t breaking your company — it’s revealing what’s already broken.

Executives are excited about the potential for efficiency, resilience, and competitive advantage, but algorithms cannot reconcile contradictory data or competing definitions of success.

Author's summary: AI reveals company flaws, requiring CIOs to be therapists.

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CIO CIO — 2025-10-15