Sault Ste. Marie's New Website
The City of Sault Ste. Marie has launched a new website after 20 years, featuring a fresh look, faster access, and easier navigation.
The website is organized around the central themes of live, work, play, and government, similar to other municipalities' websites, such as Sudbury's.
Key Difference
However, the City's new website lacks a 311 Customer Service Management system, a dedicated municipal telephone number that routes all non-emergency calls for municipal services.
What is 311 CRM?
A 311 CRM, or Customer Relationship Management, is a technology system that helps businesses manage and analyze interactions with current and potential customers.
A 311 CRM is a dedicated municipal telephone number that cities in Ontario have adopted to route all non-emergency calls for municipal services.
Author's summary: Sault Ste. Marie's new website lacks a 311 CRM system.